Shipping Policy

1. General information

The products or services are shipped to the delivery address provided by the customer during the ordering process or registered in his/her customer account.

Furthermore, the customer undertakes to provide all necessary information with the order to guarantee a successful delivery.

In particular, the customer must provide a mobile phone number where the provider can reach him during the day.

An email address is required to be notified of the shipment in advance.

The customer undertakes, for themselves or for the recipient of the order, to accept delivery of the goods at the address specified during the order.

Upon delivery, the customer or the recipient of the products must show proof of identity if requested.

The customer agrees to open and check the contents of the package(s) in the presence of the courier and to sign the delivery note handed over by the driver.

In the event of damage, a non-conforming delivery, defects upon unpacking, or defective products, please refer to the 'Returns' section.

The delivery does not include the installation or configuration of the devices.

2. Shipping and delivery times

For information on shipping times and costs, depending on the country of destination, you can consult the details here .

The shipping time refers to the preparation time, excluding transport time, and is expressed in working days.

For payments via bank transfer, bank cheque, or gift voucher, the order will only be processed after receipt of payment.

The applicable terms are therefore those valid on the date of payment confirmation by our finance department and may differ from the terms announced when placing the order.

For deliveries to remote locations (islands, hard-to-reach areas, etc.), additional delays may occur.

Should the delivery time unexpectedly become longer, Music Plus undertakes to inform the customer as soon as possible via any possible means of communication.

Delivery delays do not entitle the customer to damages or compensation.

In the event of a shipping delay, the customer will be sent an email.

Until the product has been shipped, the customer has the option to request a refund in the form of a credit note, which will be credited to the customer account within 48 hours.

This credit note is valid for 12 months from the date of issue.

If the customer opts for a refund, a cheque or bank transfer for the product amount will be sent within 15 days of the issuance of the credit note.

3. Delivery methods

3.1 In Tunisia

  • Pick up at a pick-up point. Delivery via Tunisian post.

Delivery from Monday to Friday. Packages are delivered within 3 working days to the Tunisian Post pick-up point closest to the buyer's address. The customer receives an email with the tracking number and a link to the Tunisian Post website to track the package.

The package will be kept for 15 days. Upon collection, the buyer must present valid identification and the tracking number.

Orders placed before 11:00 AM are processed the same day (Monday through Friday, subject to product availability).

You can track your package via: http://www.rapidposte.poste.tn/fr/suivi.html

  • Delivery of bulky products (more than 30 kg)

Packages heavier than 30 kg are shipped in multiple packages.

  • Express delivery by Music Plus

Delivery from Monday to Saturday.

Packages are delivered within 24 to 48 hours by our own delivery service.

Orders placed before 12:00 noon are processed the same day (Monday to Friday, subject to product availability).

The customer receives a text message or phone call from our delivery driver before departing for the provided address.

  • Delivery by TPS, Jerba Transport, Hammami Transport

TPS offers a full range of services, including package tracking via their mobile app or website: https://www.tpscolis.com .

Jerba Transport JTM specializes in transporting various goods and commercial or personal items throughout Tunisia, and offers temporary storage in their distribution centers.

JTM agencies: Tunis, Sousse, Kairouan, Sfax, Djerba, Ben Guerdane, Zarzis, Kebili, Medenine, Gabes, Tataouine.

Hammami Transport (HT) is a large transport company based in southern Tunisia (Sfax).

Hammami agencies: Tunis, Sfax, Bizerte, Sousse, Nabeul.

  • Delivery of bulky products (more than 30 kg)

For bulky items, such as digital pianos, drum sets, and PA speakers, the customer must check accessibility in advance (door width, elevator, stairwell, etc.).

Deliveries are delivered to the front door of the delivery address, provided it is accessible to the delivery vehicle.

Drivers are not required to carry goods upstairs.

The delivery company can deploy additional staff for an extra fee to be paid by the customer.

If the customer refuses this option and decides to help the driver, the driver will leave the item on the ground floor.

Music Plus does not deliver to PO box addresses or post boxes.

  • Inspection upon delivery

Upon receipt, the customer must check the external condition of the package in the presence of the delivery person and report any damage immediately by sending a detailed email to: support@musicplusnl.com .

Without an accurate description of the damage, no claims can be filed against the carrier.

If the driver or postal worker refuses to allow inspection before signing:

By signing the delivery confirmation without reservation, the customer confirms receipt of the goods in good condition. Consequently, any subsequent complaints regarding the condition of the delivered goods will not be accepted, and returns are at the customer's expense.

3.2 International deliveries

Delivery from Monday to Friday, exclusively via DHL or associated partners of the Tunisian Post, to the address provided by the customer.

Orders placed before 11:00 AM are processed the same day (Monday through Friday, subject to product availability).

Shipping costs are calculated before the order is finally confirmed.

  • Inspection upon delivery

Upon receipt, the customer must check the package for any external damage in the presence of the delivery person and report any problems immediately to support@musicplusnl.com .

Without detailed reservations, Music Plus cannot submit a claim to the carrier.

If the driver or postal worker refuses the inspection:

By signing the delivery confirmation without detailed reservations, the customer accepts the goods in good condition. Therefore, any subsequent complaints will not be processed, and the return costs are for the customer's account.