Terms of service

These terms and conditions of sale are concluded between:

First,

The company Tanit Production SARL, with registered office at 27 bis 1 rue Garibaldi, Tunis (1001), Tunisia and registered in the National Commercial Register under number 968069Z.

Hereinafter referred to as “musicplusnl.com” or “Music Plus”.

And on the other hand,

Any natural or legal person wishing to directly take over the registered office is established at the above address or on the website musicplusnl.com.

Hereinafter referred to as “the Customer” or “the Buyer”.

Article 1: object

These general terms and conditions of sale aim to define the contractual relationship between Tanit Production (Music Plus) and the buyer, as well as the conditions applicable to every purchase via the commercial website of Musicplus, regardless of whether the buyer is a professional or a consumer.

The purchase of a product or service via this website or via the webshop implies unconditional acceptance by the buyer of these terms and conditions of sale.

musicplusnl.com reserves the right to modify its terms of sale at any time and without prior notice to the buyer.

In this case, the applicable terms and conditions are those in effect on the date of the order by the buyer.

Article 2 – Characteristics of the goods and services offered

The products and services offered are listed in the catalogue on the website musicplusnl.com and in the store located at Rue Garibaldi 27bis 1 (1001) Tunis, Tunisia.

These products and services are offered while supplies last.

Stock levels are updated daily.

However, it may happen that the number of ordered products is greater than the number of products in stock.

In that case, you will receive an email with the estimated availability date of your product.

We invite you to consult the product description for the precise features. If in doubt or for more information, you can contact us at +216 71 34 30 25, by email at support@musicplusnl.com , or via the contact form on the website. musicplusnl.com is solely responsible for the content of the pages it publishes.

Article 3 – Rates

The prices of our products delivered in Europe, countries outside the Eurozone, Algeria, and Morocco are indicated in euros and VAT (excluding VAT). The prices for products delivered to Tunisia are indicated in Tunisian dinars and VAT. For the rest of the world, prices are indicated in US dollars and VAT, excluding processing and shipping costs.

Customs duties are paid by the customer to the local tax and customs authorities.

Music Plus reserves the right to change prices at any time, provided that the price displayed on the day of payment of the order is the only price applicable to the buyer.

Changes in the VAT rate may be passed on in the price of products or services.

Music Plus will refund the difference if the buyer finds the product cheaper elsewhere, with the exception of promotional actions (sales, stock clearances, etc.). This offer is valid within 7 days for any item purchased via musicplusnl.com, upon presentation of a pro forma invoice issued no later than 7 days after purchase by an authorized reseller in Tunisia who has the product in stock and offers the same service: a 1-year warranty against manufacturing defects and a loyalty program.

Article 4 – Availability

Product offers and prices are valid as long as they are visible on the Music Plus website and are indicated as available or coming soon, subject to available stock.

Orders are processed upon receipt of payment and subject to product availability. If a product is unavailable after the order has been placed, Music Plus will inform the buyer via email, SMS, or telephone of the estimated date the product will be available again.

For products not stored in Music Plus warehouses, offers are valid subject to availability from suppliers.

In this context, product availability is indicated on the page of each item. This information comes directly from Music Plus's suppliers; exceptionally, errors or changes may occur. If a product is unavailable after the order has been placed, Music Plus will notify the buyer by email, SMS, or telephone. It may also happen that the number of products ordered exceeds the number of products in stock. In that case, you will be notified by email or SMS and informed of the estimated delivery date of your product.

If the product is ultimately unavailable, the order will be cancelled and the buyer will be notified by email or SMS.

If the product or service is permanently unavailable, the buyer has the option to receive a refund within 30 days of their request.

Article 5 – Order

On the internet: www.musicplusnl.com

Available by phone: +216 71 34 30 25, number reachable from abroad.

The buyer who wishes to purchase a product or service must:

– Complete the identification form on which he enters all requested details, as well as all information required for delivery (mobile phone number and access codes for the premises). The password for accessing his account is strictly personal. With each visit, when accessing his personal data in his session, or when placing an order, the customer is identified in advance using his username and password. These are not used for payments.

– Fill in the online order form with all the details of the selected products or services.

– Check the order before confirming it.

– Make the payment under the stated conditions.

The order confirmation implies that the customer accepts these terms of sale, acknowledges being fully aware of them, and waives their own terms of purchase or other terms.

All provided details and the recorded payment confirmation serve as proof of the transaction.

The confirmation serves as a signature and acceptance of the transactions.

Music Plus sends an email confirming the placed order.

Music Plus cannot be held responsible for the consequences of events beyond its control, including force majeure, that delay or prevent the placement of an online order.

As part of its anti-fraud policy, Music Plus may request additional information and documents from the customer to complete the order. In that case, the customer will be notified by email or telephone of the documents required for the final confirmation of the order.

Music Plus reserves the right to cancel the order if the required supporting documents are not received or if the supporting documents do not meet the requirements.

The customer's order may be cancelled by Music Plus for any reason, particularly in the event of missing information required for delivery. The customer will be notified by Music Plus.

Article 6 – Payment Terms

6.1 Cash payment for private individuals

– Via credit card from the networks CIB, VISA, MASTERCARD, AMERICAN EXPRESS and E-Dinar.

Credit card payments are processed via the secure Tunisian monetary system using SSL (Secure Socket Layer), whereby the transmitted information is encrypted using software and no third party can read it during transport over the network. The order is considered final upon confirmation of the agreement by the bank's payment centers.

The buyer guarantees that he is fully authorized to use the credit card for the payment of his order and that this payment method provides access to a sufficient balance to cover all costs associated with ordering products or services on the website musicplusnl.com or in the webshop.

– Bank transfer:

Account holder: Tanit Production (Music Plus) Tunis

Domiciliation: BTK (Tunisian-Kuwaiti Bank)

27bis 1, Rue Garibaldi – 1001 Tunis

International identification (IBAN):

TN59 20000 00000 11253653 51

International Bank Identification (BIC / SWIFT):

BTKOTNTTA.

The transfer costs are for the account of the buyer.

– Via PayPal:

PayPal is a company that offers an online payment service allowing users to send payments over the internet using an email address, without having to enter their credit card details for every transaction.

– With a Sodexo gift card or Servimax ticket:

The buyer sends their coupons to Tanit Production (Music Plus) – Tunis – 27bis 1 rue Garibaldi – 1001 Tunisia.

The buyer may pay the remaining amount of their order using a payment method of their choice, if the order amount exceeds the value of the gift card. The value of a cheque must be used in full. Gift cards must be returned no later than one month before the expiry date.

-Payment check:

For all online payments by cheque, the buyer must send their cheque to Tanit Production (Music Plus) – Tunis – 27bis 1 rue Garibaldi – 1001 Tunisia.

For payments by cheque in the store, Music Plus may, in the event of suspected fraud, ask the customer for additional information or documents to complete the payment procedure.

The online order will only become final upon receipt and confirmation of the validity of the cheque by the finance department of Tanit Production (Music Plus).

-Payment in cash:

For cash payments in the store, Music Plus reserves the right to cancel the sale in the event of suspected fraud or counterfeit money.

For every online order with payment and in-store pickup, the buyer subsequently has 10 days to visit the store and complete the order. The order is considered cancelled if the buyer exceeds the aforementioned period (10 days).

6.2 Payment for government agencies

– Via order form

This payment method is reserved for government agencies.

The customer's order is considered accepted upon confirmation of the order form and validation thereof by musicplusnl.com. The goods remain the property of Music Plus until the full invoice has been paid.

In the event of payment after the agreed payment date, a late payment penalty may be charged without prior notice. This penalty amounts to three times the statutory interest rate. Upon acceptance of the package, in addition to the late payment penalty, administrative costs for the late collection of the invoice will also be automatically charged. These costs can amount to up to 15% with a minimum of 20 euros.

Article 7 – Delivery

7.1. Overview

The products or services are shipped to the delivery address provided by the customer during the ordering process or listed in his/her customer account.

In addition, the customer undertakes to provide all information necessary for delivery with the order to guarantee correct processing.

The customer must provide a mobile phone number where the provider can reach him during the day.

You can provide your email address prior to the delivery of the order.

The customer undertakes to receive the goods, for himself or for the recipient of the order, at the address provided by him with the order.

Upon delivery, the customer or the recipient of the products must be able to prove their identity if requested.

The customer undertakes to sign the delivery confirmation offered by the delivery driver after opening and checking the contents of the package(s) in the presence of the delivery driver.

In the event of damage, incorrect delivery, failure to unpack, or defective products, please refer to the article “Return Procedure”.

The delivery does not include the commissioning of the devices.

7.2. Shipping and delivery time

For delivery times and costs, depending on the country of destination, you can find the details here.

The shipping time excludes travel time and working days.

For payment by bank transfer, bank cheque, or gift voucher, the order will be processed upon receipt of payment.

Consequently, in this case, the time limits apply on the day of confirmation of the cheque or payment by the financial service, and may therefore differ from the time limits applicable on the day of the order.

For shipments to remote destinations (islands, hard-to-reach areas, etc.), a longer delivery time should generally be taken into account.

Should the delivery time be expected to be longer, Music Plus will inform the customer as soon as possible and in whatever manner.

Under no circumstances shall the delivery time give rise to the payment of compensation in favour of the customer or its service providers.

In the event of a shipping delay, the customer will be sent an email.

In this case, and as long as the product has not yet been shipped, the customer has the option to request a refund in the form of a voucher, which will be credited to their account within 48 hours.

This credit is valid for 12 months from the date of issue.

If the customer chooses to receive a refund of the purchase amount, the product amount will be sent by cheque or bank transfer within 15 days of the issuance of this credit note.

7.3. Possible delivery methods

7.3.1 In Tunisia

– Delivery to the pickup point via Tunisian post.

Delivery from Monday to Friday. Packages are delivered within 3 days to the post office pick-up point closest to the buyer. The customer receives an email with a tracking number and a link to the Tunisian post office website, where they can enter the number to track their package.

He will stay there for 15 days. To pick up the order, the buyer must bring proof of identity and his tracking number.

An order placed before 11:00 AM is processed during the day (Monday to Friday, subject to product availability).

The delivery status is tracked via http://www.rapidposte.poste.tn/fr/suivi.html

– Delivery of bulky products (more than 30 kg).

For postal shipments weighing more than 30 kg, the item must be divided into two packages.

– Express delivery by Music Plus.

Delivery from Monday to Saturday.

The packages are delivered within 24/48 hours by our delivery driver.

An order placed before 12:00 PM is processed during the day (Monday to Friday, subject to product availability).

The customer receives a text message or a phone call from our delivery driver before leaving the store and heading to the address provided by the customer.

– Delivery by TPS, Jerba Transport, Hammami Transport.

TPS offers a full range of services and customized logistics solutions to meet the needs of its customers, with the option to track the package via a mobile app or via their website https://www.tpscolis.com.

Jerba Transport JTM specializes in the transport of all types of goods, both commercial and personal, throughout Tunisia. The company handles the short-term storage of transported goods in its own distribution centers.

JTM agencies: Tunis, Sousse, Kairouan, Sfax, Djerba, Ben Guerden, Zarzis Kebeli, Mednin, Gabes, Tataouine

Hammami Transport “HT”, a leading freight transport company in southern Tunisia (Sfax)

Hammami agencies: Tunis, Sfax, Bizerte, Sousse, Nabeul

– Delivery of bulky products (more than 30 kg).

For bulky products – particularly electric pianos, batteries, speakers, etc. – the buyer must first check the dimensions of the access route (door, elevator, stairwell, etc.).

Deliveries take place at the recipient's address, provided this address is accessible to the delivery vehicle.

The driver is not obliged to deliver the goods to a recipient who lives on an upper floor.

The company handling the delivery may nevertheless propose delivery by multiple persons, but then with a surcharge on the customer's load, which must be paid to the transport company.

If the customer refuses this option and decides to help the delivery driver, the driver will not load the item and will leave it on the ground floor.

Music Plus does not deliver to PO boxes and letterboxes.

Upon receipt of your package, check the condition of the outer packaging in the presence of the delivery person and always report any damage, dents, or scratches to the product accurately via support@musicplusnl.com . In that case, you must refuse the entire order.

Without these reservations, which accurately describe the damage, we may not be able to submit a claim to the insurer.

If the delivery person or the person at the counter refuses this verification before you sign, you are entitled to:

– Refuse the package.

– You can indicate by email via support@musicplusnl.com that you have been denied the option to check the contents of the package.

By signing the delivery confirmation, without specific reservations, and accepting the products, the customer acknowledges having received the goods in a condition that satisfies him. Therefore, any complaints regarding the condition of the delivered products cannot be processed, and the costs of return shipping are for the account of the customer.

7.3.2 International

Delivery from Monday to Friday. Packages are delivered exclusively by DHL or other partners of the Tunisian postal service to the address provided by the buyer. The customer receives an email containing the tracking number of their package.

An order placed before 11:00 AM is processed during the day (Monday to Friday, subject to product availability).

Shipping costs are calculated before the customer finally confirms the order.

Upon receipt of your package, check the condition of the outer packaging in the presence of the driver and always report any damage, such as dents or scratches on the product, accurately via support@musicplusnl.com . In that case, refuse the delivery.

Article 8 – Returns Management

8.1. Packages not distributed by the service provider:

In the event of a confirmed report of package loss by our carrier, we will contact the customer, depending on the nature of the product, available stock, and the customer's preference, to propose various possible solutions, subject to our stock: return of the originally ordered product, exchange for a product with equivalent characteristics, a credit voucher, or a refund.

If it is not possible to deliver the customer's order (for example, due to failure to appear at a delivery appointment or failure to accept packages after notification of shipment), the customer forfeits their share of the shipping costs.

We will contact the customer to propose the various possible solutions, depending on our stock: resending the originally ordered product, an exchange product with equivalent characteristics, a credit voucher, or a refund.

The credit is valid for one year from the date of issue.

8.2. Transport damage:

This case concerns damaged packages, broken shipments, and missing or damaged products. The customer must make notes on the delivery receipt, co-sign with the delivery driver, and retain a copy of the document. If the product is damaged, the customer must refuse the package and make a note on the delivery slip: refused because the package was opened or damaged upon delivery (describe the damage accurately).

These reservations must be very precise. The statement “subject to unpacking” does not constitute a qualified reservation and has NO LEGAL VALUE. It is therefore essential to accurately describe the condition of the packaging and/or the product and to precisely characterize the damage (for example: cracking sound, open packaging, damaged packaging, torn, dented in the bottom right corner, product scratched, dented on the left side, packaging refused because it was open or damaged upon delivery, etc.).

The customer must contact Music Plus via support@musicplusnl.com and attach clear photos to the email showing the extent of the damage to the damaged item, as well as an accurate description of the damage as indicated above.

If the claim is not submitted on the day of receipt of the package, the claim will not be considered valid and neither Music Plus, nor the delivery service or the delivery person can be held liable.

By signing the delivery note, without specific reservations, and accepting the products, the customer confirms having received the goods in a condition that fully satisfies him.

Upon receipt and acceptance of the package by our service, we will, depending on the nature of the product, available stock, and the customer's wishes, propose to resend the originally ordered product or exchange it for a product with equivalent characteristics.

If the customer does not wish to receive the originally ordered product again or prefers a replacement product with equivalent characteristics, the purchase amount will be refunded to their account by Music Plus within 48 hours of receipt of the package. This credit is valid for one year from the date of issue. If the customer opts for a refund, the purchase amount will be sent by cheque or bank transfer within 15 days of receipt of the return shipment.

8.3. Delivery that does not correspond to the order in terms of quality or quantity:

The customer must fill out the contact form via the 'Contact' section on the website musicplusnl.com with the subject “I have a technical problem with the product”.

If the complaint is not submitted on the day of receipt of the package, the claim will not be considered valid by Music Plus, and neither Music Plus, nor the delivery service or the delivery person will be liable.

8.4. Do not unpack, defective product:

The customer must submit a contact form within 7 days of receiving the defective product. This can be done via the 'Contact' section of the website musicplusnl.com with the subject “I have a technical problem with the product”.

The customer will receive confirmation from support for a standard exchange within 48 to 72 hours, provided the return conditions have been met.

The products must be returned in their ORIGINAL PACKAGING and in perfect condition, including all accessories and any manuals, as well as the fully completed form provided by customer service. Items that are incomplete, damaged, used, or dirty cannot be exchanged and will be subject to a paid repair not covered by the warranty.

Any unjustified return (unproven defect, modification, defect due to misuse) will be charged to the customer: intervention and return costs of the goods (at an hourly rate of 50,000 HT).

Returns are only accepted after approval by our service. This is done by returning an item and obtaining a return number provided to the customer by us. This number must be clearly legible on the returned package.

The return of goods is at the customer's expense and risk.

8.5. Right of withdrawal and right of return

Buyers who are non-professional private individuals benefit from a ten-day cooling-off period starting from the delivery of their order to return the product to the seller for exchange or refund. The refund amount will be credited to their account free of charge after 48 hours.

All items can be exchanged or returned within the statutory time limits. However, software will not be accepted once the packaging has been opened.

For hygienic reasons, boxes containing reeds, mouthpieces, beaks, and all associated accessories are delivered in sealed packaging. Returns of these products will not be accepted once the packaging has been opened.

The date of receipt of the delivered product determines the calculation of the thirty-day period. The costs of return are at the customer's expense. In the case of an order of multiple products, the period starts running from the date of receipt of the last delivered product.

The costs of return are at the customer's expense.

To return a product, the customer must fill out the form on the back of the packing slip received with the order.

If you have lost this document, you can download it HERE.

The products must be returned in their original packaging and in perfect condition, including all accessories and any instruction manuals, as well as the return form provided with the delivery, which must be fully completed. Incomplete, damaged, used, or soiled items cannot be returned, and the return costs are the responsibility of the customer.

Product refunds are processed by us within 15 days of receipt of the package. The refund will be made via the same payment method used by the customer to pay originally. If you paid by bank transfer or credit card, we kindly request that you send us a RIB number (Retail Identification Card) along with the product so that we can process the refund as soon as possible.

The consumer must pay compensation when he exercises his right to dissolve a service agreement for which he has expressly requested the commencement of performance before the end of the dissolution period.

In contrast, Tanit Production & Music Plus customer service will select the carrier responsible for delivering the goods to the customer.

Article 9 – Warranties

9.1. Statutory guarantee of conformity and guarantee against defects and hidden defects

The warranty against manufacturing defects and hidden defects is valid for one year from the date of delivery of the sold goods.

In the event of non-conformity or hidden defects, the return costs shall be borne by the seller.

This statutory guarantee of conformity and guarantee against defects and hidden defects does not cover:

– the replacement of consumables (for example batteries, bulbs, fuses, wear of the pickup or read heads, belts, preamplifier and power supply tubes …);

– accessories, speakers, boomers, tweeters, faders, potentiometers and crossfaders, cases and sleeves, with the exception of special cases;

– Abnormal or improper use of the products. In this regard, we ask you to carefully read the enclosed instructions for use;

– damage caused by interventions by a repair technician not authorized by Music Plus;

– damage resulting from a cause outside the device (for example, an accident, shock, lightning strike, power fluctuations, temperature and/or humidity deviations…).

– Damage caused by interventions by a repairer not approved by Music Plus;

– Damage resulting from a cause outside the device (for example, an accident, shock, lightning strike, power fluctuation, temperature and/or humidity variations, etc.).

– The malfunction, caused by wear and tear of the device, can be classified as an accident involving the external power grid;

– The overvoltage that can occur due to switching a device on or off or due to a voltage fluctuation on the grid;

– Unintentional short circuit caused by heat, humidity, or lightning.

– Electrical installations: switches, distribution boards, branch boards, etc.;

9.2. Contractual guarantee

In addition to the aforementioned statutory warranties, musicplusnl.com offers all its customers a contractual warranty of three years on products marked “3-year warranty”.

This Musc Plus warranty does not cover: